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 Eklektika > Privacy Policy

Privacy Policy

Eklektika Sp. z o.o attaches great importance to keeping your information private. This document explains the terms and methods of collecting, processing, and using information about the Users of the www.eklektika.pl website (the Website). Please read the document carefully to understand our privacy policy and the way we use your personal information.

General information on data processing and Users’ rights

1. What is personal data?

Personal data is information about an identified or identifiable natural person. For the User of our webpages, such data includes their e-mail and IP addresses, or their data in the account of a service offered by EKLEKTIKA. Personal data may be saved in cookie files.

2. Who is the controller of your data?

The controller of the personal data of the visitors to the website (Users) is Eklektika Sp. z o.o. with its registered office in Warsaw at Opaczewska St. 15/31, entered in the register of entrepreneurs by the District Court for the Capital City of Warsaw, the 12th Commercial Division of the National Court Register, under NCR (KRS) number 0000493181 (the Controller).

Personal data is processed under the Regulation of the European Parliament and the Council of the European Union (EU) 2016/679 of April 27, 2016, on the protection of natural persons for the processing of personal data and the free flow of such data, as well as the repealing of Directive 95/46/WE (hereinafter referred to as GDRP).

The data Controller can be contacted by e-mail at [email protected] or via the contact form on eklektika.pl/en.contact/, by phone at +48 226228669, or in writing – by mail sent to the Controller’s registered office.

3. Basis for processing your data

Any processing of your data must be based on a relevant legal basis that complies with the applicable legislation.

The legal basis for processing your data to provide the services constitutes the following:

  • the necessity for the performance of agreements on the provision of these services (these are regulations or similar documents available for the services which you use). In the event you create an account with us so that EKLEKTIKA can provide the service, the agreement on the provision of that account entitles EKLEKTIKA to process the data necessary to provide such service (the data you enter in the profile for that account). If this were not possible, EKLEKTIKA would not be able to provide you with the service.
  • As far as using the Newsletter and cookie files is concerned, the legal basis for processing your data is your consent. The provision of personal data is voluntary. Your failure to grant consent makes it impossible for you to use the Newsletter.
  • the necessity of the processing for purposes arising from reasonable interests pursued by the Controller. This basis for the processing applies where the processing is justified by our legitimate needs, which include the possibility for EKLEKTIKA to assert claims, the need to ensure the security of our services (e.g. checking whether no unauthorised person logs into your account), as well as the need to perform statistical measurements, improve our services and adapt them to the User’s needs, and ensure the User’s convenience.

4. Purpose of data processing

We process your personal data as it is necessary for the performance of the agreement entered into with you, including the following:

  • enabling the provision of the service by electronic means,
  • setting up and managing your account as well as providing account maintenance and technical troubleshooting;
  • handling requests and queries you send to us (e.g. via the contact form);
  • contacting you, also for the purposes related to providing our services.

In addition, we process your data for:

  • for EKLEKTIKA to establish, assert, or defend against possible claims;
  • for purposes arising from the legitimate interests pursued by EKLEKTIKA.

5. EKLEKTIKA applies appropriate technical and organisational measures to ensure the security of the personal data provided by you, in particular preventing any third parties from accessing it or processing it in violation of the law, as well as preventing data loss, damage, or destruction.

6. Your rights

You have the right of access to your data, the right to request its rectification, erasure, or restriction of its processing, as well as the right to transfer data or withdraw your consent at any time by contacting the Controller using the contact details provided here.

The right to transfer data means the right to receive your personal data from us, in a structured, commonly used, and machine-readable computer format. You may transfer this data to another data controller on your own or request that we transfer your data to another controller. However, we will only do this if such a transfer is feasible. You only have the right to transfer data for personal data that we process based on the agreement with you or your consent.

A detailed catalogue of rights is set out in the GDPR, link: eur-lex.europa.eu/legal-content/PL/TXT/?uri=CELEX%3A32016R0679

In addition, you have the right to complain with the supervisory authority for the protection of personal data – President of the Office for Personal Data Protection.

  • The Controller reserves the right to refuse to delete the User’s data if retaining it is necessary for the execution of claims or if it is required by applicable law.
  • The provision of data is voluntary but necessary for the performance of the service agreement between you and EKLEKTIKA.
  • Under the applicable law, we may pass on your data to entities processing it on our behalf, e.g. subcontractors of our services, and to entities entitled to receive data based on the applicable law, e.g. courts or law enforcement bodies – but only if they make a request based on a relevant legal basis.

Cookies Policy

  • The website does not automatically collect any information apart from that contained in cookie files.
  • Cookie files constitute digital data, text files in particular, which are stored on the Website User’s end device and applied so that the User can use the Website’s pages. Usually, cookies contain the name of the website from which they come, the time they are stored on the end device, and a unique number.
  • The entity placing cookie files on the Website User’s end device and obtaining access to them is the Controller as well as other entities which contribute to the development of the Controller’s website.
  • Cookie files used on the Website serve the following purposes:
    1. a) adjusting the content of the Website pages to the User’s preferences and optimising user experience; in particular, these files make it possible to recognise the Website User’s device and properly display web pages in a manner that caters to the User’s individual needs;
    2. b) generating statistical data that facilitates the understanding of how the Website Users use websites, which makes it possible to improve their structure and content.
  • In many cases, software for browsing websites (Internet browser) allows cookie files to be stored on the User’s end device as a default option. The Website Users may at any time change cookie file settings. These settings may be changed in particular in a manner allowing blockage of automatic cookie file support in the Internet browser’s settings or the provision of information about their placement on the Website User’s device each time it happens. Detailed information on the possibilities and methods of cookie file support is available in the settings of the software (Internet browser).
  • The Controller informs that limitations to the use of cookie files may impact some of the functionalities available on the Website pages.
  • Cookie files placed in the Website User’s end device may also be applied by advertisers and partners cooperating with the Website operator.
  • More information on cookie files is available in the “Help” section of the Internet browser’s menu.

III. Contact forms

1. All data provided by the User on the “Contact” page of the Website, in the contact forms “Request a demonstration lesson”, “Request an offer”, and “Check your level” is used by the Controller solely to establish contact between the User and the Controller and enable the Controller to send, in response to an enquiry, information on the courses, determining the initial language level or registering for a training.

2. User data provided via the contact/registration/order forms specified in item 1 is stored for 12 months from the date it is submitted by the data subject and is then permanently deleted. This provision does not apply to the personal data of individuals who have entered into cooperation with the Administrator. Such personal data is included in the Client or Student database and is stored for up to 12 months after the course completion.

3. Data related to the use of the e-learning platform is deleted within a maximum of 12 months after the course has ended. In cases where there has been no activity on the e-learning platform for more than 12 months, the data is deleted immediately.

IV. Logs on the website

Information on Website Users’ certain behaviours is logged at the server layer. This data is used solely for website administration or to ensure the most efficient operation of the hosting services provided and is not associated with specific Users (User behaviour is identified via URLs).

Data that may be recorded includes the following:

  • time of the query arrival,
  • time taken to send a response,
  • the name of the User station – identification via the HTTP protocol,
  • the URL address of the website previously visited by the User, in cases where the Website has been accessed via a hyperlink,
  • information about the User’s browser.

Date of update: 10/04/2025